Refund Policy
Last updated: 2026-10-21
This Refund Policy explains how refunds and credit restoration work for Toc Toc Dance credit packs, failed generations and payment problems. It is a general summary; your statutory rights always apply.
Failed generations
If the generation provider fails to return a clip, the credits for that task are returned to your balance automatically. You are only charged for a clip the provider actually delivers. If a failed task does not restore your credits, contact support@toctocdance.app with your account email, the task or job ID if you have it, and the approximate time of the attempt. We will check the task and the credit ledger and restore any missing credits.
Credit packs
Toc Toc Dance sells one-time credit packs. A purchase does not create a subscription, does not renew and does not create a recurring charge. Purchased credits do not expire and remain on your balance until you use them. Credits have no cash value, are not transferable and cannot be exchanged for money. Credits used to deliver a finished clip are not refundable, because the digital service has already been performed. If you have not used any credits from a pack and want to cancel the purchase, contact support@toctocdance.app. We review each request under applicable consumer law and the payment provider's rules.
Duplicate or unauthorised payments
If you were charged twice, charged after a failed checkout, or believe a payment was not authorised, contact support@toctocdance.app as soon as possible. Include your account email, payment date, amount, currency and the order or payment reference. If a duplicate payment is confirmed, we will refund the duplicate amount through the original payment provider. Credits granted by a refunded payment may be removed from your balance. Credits you already used are not clawed back into a negative balance.
Chargebacks and payment disputes
If you open a chargeback or payment dispute, the payment provider may freeze the related credits while the dispute is reviewed. Please contact support first. Many issues can be checked and resolved faster without a dispute. If a chargeback is resolved against the service, we may remove the related credits and suspend the account until the balance is settled.
How to request a refund
Email support@toctocdance.app and include: • the email address on your account; • the date and amount of the payment; • the credit pack or order reference, if you have one; • the task or job ID if the request is about a generation; • a short explanation of the problem. We may ask for information needed to verify the purchase and prevent fraud. We review requests as soon as practicable and process approved refunds through the original payment method. The time it takes for the money to appear depends on the payment provider and your bank.
Statutory rights
Nothing in this policy limits any right you have under mandatory consumer law in your country. If a statutory right gives you a remedy that is broader than this policy, that right applies. Because a generated clip is digital content supplied immediately, some jurisdictions do not provide a cancellation right once the clip has been delivered. This policy does not remove any right that cannot be waived.
Changes to this policy
We may update this policy when the product, pricing or payment process changes. The date at the top shows the latest revision. Changes apply to purchases made after the update and do not reduce rights you already have under applicable law.
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